Blog
The week in review - May 13, 2013.
Social media is constantly evolving, with vigilant bloggers following every new app, rule and Facebook flicker. We sift through hundreds of blogs weekly to keep on top of developments and seek out new client opportunities. It’s our job. And we like to share. So, don’t fret about what you might be missing. We’ve got your Cliffs Notes.
Vines Get Shared 4x More Than Online Video
Unruly Media found that branded Vines are shared 4x more and 5 Vines are shared every second on Twitter.
A Brand’s Value Proposition
Marketers need to give prospective customers a reason to come to their brand.
Network Through LinkedIn Groups
LinkedIn Groups are great way to build credibility and make new connections that can ultimately help grow your business.
Generating Leads Through Your Blog
You already know you need to create awesome blog content, but there’s more to business blogging than just that.
Examples of Great Advertainment
When advertising and entertainment collide, as it so often does, "advertainment" is born. Brands like Red Bull and Ford have great examples of this technique.
Comment on Facebook Through Bing
Bing will show comments from Facebook relevant to your search in the sidebar. From that search, you can Like a friend’s post, comment, or see the original post in its entirety on Facebook.
Pinterest is not your mother's Facebook.
Its 48.7 million users – predominantly women with children – get this in spades. They spend hours pinning recipes and clever ways to entertain, filling their virtual closets and bookshelves, and building craft boards. The beautiful images they repin speak millions of words that they’d never expect or hope to find buried in their Facebook feed.
Pinterest inspires them; Facebook connects them.
They are as unique and different as each of their children, which is why mom doesn’t need to be schooled on the subject.
Still many brands continue to grapple with the differing value propositions, chasing the audience without understanding the medium. It’s like Facebook all over again. Build a page, push product and services via posts and act surprised when your fan base doesn’t blow up overnight. It took years for brands to learn how to use social media effectively. Now that it appears to be working, they’re applying it across all platforms – from Facebook to Pinterest and every social channel in between. That’s like using your car manual to fly a Cessna.
If the brand doesn’t fit, don’t build a board
Pinterest is not for all brands. The general litmus test follows: (1) Does your product or service appeal to women? (2) Does your brand fit into one or more of the following categories – cooking, fashion, healthcare, beauty, decorating, entertaining, crafting or travel? (If you’re thinking too deeply, you’re trying too hard.) (3) Can your brand be adequately captured in images? (4) Do you have resources necessary to build a business case, operational plan and manage said plan?
The CMO of a medium-sized credit union recently asked if the financial institution should start a board. While we immediately cleared the first question, we racked our brains far too long attempting to answer the second. True, credit unions can help provide the financing to realize our wish lists. They can help us envision a certain lifestyle or dream vacation. But that’s aspirational, not inspirational.
If it takes too many steps to connect the source of inspiration to the brand, your marketing dollars can probably be better spent elsewhere. Facebook, perhaps.
Here a pin, there a pin
Similar to Facebook, the most visited place on Pinterest is the home page. But unlike Facebook, pins are not sorted in or out by EdgeRank. This means that anything you pin could be seen in the feed when people log in. What’s more, over 80 percent of pins are re-pins (Pinterest Insider, April 2013). So most people are re-pinning directly from the newsfeed rather than searching out original pins. This means you need to be pinning far more often per day than you’re posting on Facebook.
A picture is worth 1,000 impressions
Pinterest is image-driven. You’re competing against professional photography and graphic illustrations meant to spark an emotional or cerebral connection. If you’re building a board, you need engaging, thoughtful and relevant images that will demand attention and beg to be repinned. Brogan has used a combination of beautiful photography and irreverent, clever graphic design to pepper the HoneyBaked Ham Company’s boards with content that followers enjoy sharing.
All pins lead to your website
Your Pinterest plan should begin and end with your website. This is where all visitors will go to learn more about your brand. Because more than 80 percent of pins are repins, you should expect a lot of new visitors to your site. Consider having an interstitial with a brief introduction and special offer for new visitors, whereby you may feed your database while delighting a new potential customer.
Pinterest continues to gain great momentum, building a passionate and influential consumer base. When properly planned and managed, it can help propel brand awareness and profitability. It needs to be treated as the unique communications channel that is it, rather than Facebook’s twin sister.
What do you think? Has your brand delved into Pinterest with any success?
For more, download our free white paper on “How to Sell Pinterest to Your Hospital C-Suite.”
Angelina Jolie's Life-Saving Revelation
Most everyone who's met me (and plenty who know me only through my blogs or other media) have learned some basic things about me:
- I’m a breast cancer survivor.
- I developed breast cancer at age 36 because I have the BRCA 2 genetic mutation, which greatly increases the risk of both breast and ovarian cancer.
- Because of my mutation, I chose to get a prophylactic oophorectomy in addition to the double mastectomy that was part of my cancer treatment.
People know these very intimate facts about me because I tell them; because it’s vitally important to educate people about the dangerous BRCA mutations and encourage them to get tested if they have risk factors.
And when I say vitally important, I mean it. The genetic test that detects BRCA 1 and BRCA 2 has saved many, many lives. Women who discover that they have one of these mutations can fend off almost certain cancer with preventative surgeries.
As of this morning, we know that Angelina Jolie took that test. She discovered that she had the BRCA 1 mutation and recently opted for a preventative double mastectomy.
Then she told the world about it in the New York Times.
When I saw her op ed this morning, I immediately contacted Sue Friedman, founder and executive director of FORCE: Facing Our Risk of Cancer Empowered, the hereditary breast and ovarian cancer organization where I am a local outreach coordinator.
This is huge.
In one day, Angelina Jolie educated thousands and thousands of people who might never have heard of the BRCA mutation. There’s no doubt that she saved lives.
I can’t tell you how grateful I felt reading her article. Not only did the paparazzi-hounded celeb tell us private details about her mastectomy process, she also covered many other important points.
She let us know that her chances of developing breast cancer—once 87 percent—are now less than five percent.
She told spouses and partners how important they are to the mastectomy transition.
She told us she feels just as feminine as always.
And she let us know that she looks just the same to her children, but for a few small scars. More importantly, her kids’ fears about losing their mom to cancer are greatly diminished.
Finally, Jolie advocated to make the expensive BRCA test—it costs more than $3,000 in the U.S.—more accessible for all women.
FORCE has been fighting for this, too. The organization contributed to the ACLU’s lawsuit challenging Myriad, which holds the patent on the BRCA genes. The case was argued before the Supreme Court in April.
FORCE and the ACLU are powerful entities, but as anybody who’s ever been in a supermarket checkout line knows, there’s nothing like the influence of celebrity. Using celebrity to educate people about obscure but important medical information is one of the best kinds of public service that I can think of. I’m proud to say that Brogan’s own Jackie Schultz, whom you probably know as the current Miss Michigan USA is using her visibility in the same way. Jackie has been speaking out about Mayer-Rokitansky-Küster-Hauser syndrome, a congenital condition in which females are born without a uterus. Jackie has this condition, along with 75,000 other women in the United States. It wasn’t easy for her to reveal this information about herself. But, like Angelina Jolie, Jackie recognized that her position in the public eye presented an amazing opportunity.
There’s another word for what Jackie and Jolie have done with their personal revelations: Marketing.
Most people think marketing means selling stuff. And of course, we proudly do plenty of that at Brogan.
But marketing—especially the social marketing that is Brogan’s expertise—is also about informing. Advocating. Making a difference. And, in some cases, potentially saving lives.
There are so many reasons I’m grateful to do what I do. Having the ability to educate about the BRCA mutation and advocate for greater accessibility to genetic testing is definitely one of them.
Angelina Jolie’s celebrity gives her that ability, too—in spades. I’m thrilled that she’s used it for this cause and I have very high hopes that her decision to go public is going to affect genetic testing practices and save lives.
The week in review – May 6, 2013.
Social media is constantly evolving, with vigilant bloggers following every new app, rule and Facebook flicker. We sift through hundreds of blogs weekly to keep on top of developments and seek out new client opportunities. It’s our job. And we like to share. So, don’t fret about what you might be missing. We’ve got your Cliffs Notes.
The History of the Second Screen
Using two screens at once has become more common than only using one.
How People Use Their Mobile Device While Shopping
84% of people are browsing and shopping on their mobile device while they are physically in different stores.
Youtube Maps Out Trending Videos Across the Country
Youtube unveiled a new feature on Tuesday that maps out videos trending right now in cities across the U.S. You can filter the results by the gender and age of viewers, as well as by choosing to see videos trending by the number of shares verses the number of views.

Tighter Mobile Marketing
National brand campaigns using "geo-precise" techniques such as geo-fencing or targeting based on location-specific consumer behaviors increased to 58% in the first quarter.
Cost Per Facebook Like
Facebook unveiled a new metric for evaluating advertising campaigns on Facebook, called "cost per action" (CPA). Now, advertisers can pay not just for impressions or click-throughs, but for specific actions they want consumers to perform once they've seen the ad - including becoming a fan of the Page.
Aruba? Arriba!
Remember that day a couple weeks ago when it snowed in Detroit even though it was almost May?
The day after that, everyone in our office was told to wake up at 2 a.m. and head to the airport.
You’d think all of this would have made us Broganites a wee bit cranky, but you’d be wrong. First, because our core value is “Cheerful and joyful.” And second, because we were embarking on our annual mystery trip.
We’ve told you about our mystery trips before. Basically, the annual adventure is a big, fat, kiss from Brogan to its staff for all the hard work we put in all year. It’s a chance for us to rest our brains for four days. It’s also an opportunity for us to bond with each other and expand our horizons. Some of the places we’ve hit since the mystery trip tradition began in 1995 are Iceland, New Orleans, London, Washington D.C., Amsterdam, and Miami.
As a mystery trip planning alumna, it was painful not knowing exactly how to pack (I surprised our crew in 2010 for our last tropical destination to Jamaica). For this trip, we were told to show up at that unholy hour with our passports and the only clearly deciphered clue: swimsuits and sunscreen. We had no earthly idea where we were going. This year's trip organizer, Lauren Zuzelski, had sent some clever but confounding clues like “The trip will be magically delicious” and “Limbs point southwest.” But nobody had cracked the code.
Only when it was time to head to security were we handed our tickets to . . . Aruba!
After that, we were so cheerful and joyful that it made the news.
On our layover in Atlanta, we picked up several of our staff from the Raleigh, North Carolina office. We made it to our all-inclusive Aruban resort in time for a late lunch.
I'm not gonna lie. It was luxurious. Our resort had a private island where we shared the beach with a small flock of flamingos. We spent hours on chaise lounges, napping, chatting, and reading. When we needed a little activity, we drummed up beach volleyball games, hit the pool (and the swim-up bar), played Euchre, or tried our luck at catching one of the roaming native iguanas.
We also got a chance to see Aruba’s gorgeous, uninhabited northern side by taking a jeep tour. Our guide filled us in on the tiny, desert island’s fascinating history while bouncing us along winding, rocky trails. Midway through this trip, we got a chance to swim and snorkel in a stunning natural pool. Like fretting mother hens, our CEO and managing partner, Maria Marcotte and Ellyn Davidson, had to hide their eyes when some of the Broganites decided to use the pool’s rocky surround as a high dive.
That’s the thing about a Brogan mystery trip. It feels like a family vacation. Our only “official” get-togethers in Aruba were a Friday night dinner and our jeep tour, yet we chose to spend most of our other hours together. On our trip’s last night, we almost sent one of the hotel’s sleepier restaurants into crisis mode when all 29 of us showed up for dinner. The evening lasted for hours, but nobody was in a hurry to leave.
Brogan regularly receives “great place to work” recognition. There’s no doubt that our mystery trip perk is one reason why. But the real reason Brogan is a happy workplace is because we love to work together. If we didn’t have so much fun at our jobs every day, these getaways wouldn’t be nearly as special. We go together to places unknown, whether we’re talking about travel or new frontiers in the marketing world. And that's why none of us were surprised when we spent part of our Aruban weekend hatching plans for an exciting new Brogan project while we were there.
We’re here at Brogan, not because of the mystery trips, but because we love our work. We do it cheerfully, joyfully and yes, occasionally on a beach with mojitos in hand.
Abercrombie & Fitch markets to women with mean.
“Demographic.” “Target audience.” These are very useful terms of our trade. We all know that Anthropologie caters to bohemians, Lane Bryant celebrates the plus-sized, and Forever 21 is all about the young and trendy. Targeting helps companies find their niche and it gives shoppers a shortcut through the mall.
But Michael Jeffries, the CEO of Abercrombie & Fitch, has turned targeting into something ugly.
First, he created Abercrombie’s notorious small-size policy. The largest sizes available (to women, anyway) are size ten or Large.
He also instituted rigid requirements for the employees who can work in Abercrombie’s stores. They have to be young, beautiful, and thin. They’re also usually Caucasian.
Jeffries has long been open about his views. Abercrombie is cool, he told Salon in 2006, precisely because it excludes the “uncool.”
“In every school there are the cool and popular kids, and then there are the not-so-cool kids,” he said. “Candidly, we go after the cool kids. We go after the attractive all-American kid with a great attitude and a lot of friends. A lot of people don’t belong [in our clothes], and they can’t belong. Are we exclusionary? Absolutely. Those companies that are in trouble are trying to target everybody: young, old, fat, skinny. But then you become totally vanilla. You don’t alienate anybody, but you don’t excite anybody, either.”
I agree with one (and only one) thing that Jeffries says here. Targeting a particular group (as the companies I mentioned above do) is smart.
But targeting them by making them feel like they’re better than their bigger peers? That’s the part I find reprehensible. It’s also bad business.
By being so bald-faced about his prejudice, Jeffries hasn’t just alienated average-sized people. (Let’s remember that, as Meg Cabot says, size 12 is not fat and neither is Size 14.) He’s alienated thin people who are friends with average-sized people. He’s alienated anyone, really, who has any empathy at all.
Wearing Abercrombie clothes is now making a statement. It’s saying that you support the man who said it’s cool to exclude; the man who produced a T-shirt that said, “Do I Make You Look Fat?”
My 13-year-old daughter long ago rejected Abercrombie & Fitch for its showy labels. “Why would I want to walk around with a giant ad on my clothes?” she asked me.
But if she were an Abercrombie fan, I have a feeling this latest controversy would turn her off. The company has revealed its target audience to be queen bees and mean girls (and boys) — people who feel better about themselves by making others feel bad.
I’m happy to say that my daughter does not fall into this demographic, and neither do any of her friends.
The next time I set out to buy my kids some trendy clothes, I’ll be likely to head to a store like H&M, which sells both teeny-tiny teen duds and plus-size ones. H&M has also recognized that 67 percent of the purchasing population is plus-sized and started featuring a plus-sized model in their swimsuit ads.
If more shoppers support companies that celebrate our different shapes instead of shaming them, Abercrombie’s brand of cool is bound to go out of style.
Marketing to women that connects, example 13: Adidas.
A great marketing to women campaign that is #awesome, #inspiring, and #brilliant is the #mygirls campaign for Adidas. This global campaign aimed at girls 14-23, with a concentration on 17 year olds, uses social media as the anchor to engage and rally girls all over the world with their passion for sports. Nike was always the vanguard for marketing to women since the 1980’s but, Adidas is about to give Nike a run for its money. Using the hashtag #mygirls, this campaign engages its audience on Twitter and Instagram. The microsite is a hub for girls to follow other girls around the world like Jordanian boxers or Brazilian divers. A visual feast of connectivity, it shares its fans pictures and tweets. It inspires, gives advice and contest opportunities, and connects its audience to trend-setting gear and wear. A guerilla aspect of the campaign is putting pop up gyms in various cities to invite girls to explore and try their hand at different sports like fencing and cricket. This campaign is a homerun for all girls with a passion for sports, whether they sport Adidas or not. And the goodwill Adidas will get from going beyond the sell to engagement should get them more fans and sales all over the world. My new current favorite marketing to women campaign is #mygirls. Do you think this creative connects to girls?
Want to see more, check out my first post in my series 20 examples of marketing to women that connects.

The week in review - April 29, 2013.
Social media is constantly evolving, with vigilant bloggers following every new app, rule and Facebook flicker. We sift through hundreds of blogs weekly to keep on top of developments and seek out new client opportunities. It’s our job. And we like to share. So, don’t fret about what you might be missing. We’ve got your Cliffs Notes.
Why Social Media Fails Businesses
Brands have to know how to use social media correctly in order for it to yield results.
“Snackable” Content
Sometimes little “snacks” of content are more effective than long-winded posts since attention spans are so short.
Online Videos are More Effective Than TV Ads
The audience for online video is soaring, with 58% of the U.S. population streaming, up from 38% five years ago.
Big Brands Want Instagram Ads
Mark Zuckerburg disagrees with brands, claiming that ads could end up stunting Instagram’s rapid growth. Instagram is currently growing at a faster rate than Facebook did at the same age.
70% of Brand Engagement on Pinterest is User Generated
This study reveals the opportunity for brands to drive the conversation on visual platforms like Pinterest.
Instagram Adds Tagging
On Thursday, users can tag people in photos, and browse feeds of photos you and others appear in.

Marketing to women that connects, example 12: Kindle or Apple?
When the Kindle first debuted, it did so with a memorable campaign that featured a woman and used stop motion to tell a story. The idea was to breakthrough in a creative way, as the product at the time was creative and breakthrough. It was inspired by previous YouTube stop motion viral videos online and inspired more YouTube stop motion videos afterwards. Without going into too much detail on the product benefits, the campaign created a name for the brand with this memorable concept. But now in efforts to keep up with Apple, the new Kindle Fire advertising is being more competitive and more demonstrative—taking a cue from the Apple brand playbook. Now, while the voiceover and copy are emotional in the Kindle Fire spot it is more about how great the product is and how many apps it has. I wish, Kindle would have stayed with a fresh approach and just added some more product benefits without going to the tired “anthem” format. Apple is continuing to do simple television demonstrations with their products in a clever way that seem to resonate with men, women of all ages. And with ads like the one featuring Zoe Deschanel talking to her new bestie, Siri, apple continues to spurn spin offs in the viral world of YouTube like this duet with Siri. So which do you think is the most effective way to engage women with a tech product? A great concept, great demonstration or a great anthem?
Want to see more, check out my first post in my series 20 examples of marketing to women that connects.
Healthcare social media review: Patientslikeme.com
A few weeks ago I reviewed Sharecare, a healthcare social media platform that I felt really didn’t deliver any true benefit to its users, let alone serve as a good example of a successful healthcare social media example. But while I was researching, I came across Patientslikeme, which was extremely interesting and unique, and from my introduction, seemed like a much better and successful example of how a healthcare social media platform can really change the world of healthcare. In fact, Forbes notes that the site is "producing some of the most compelling clinical data the healthcare industry has ever seen."
The idea of PatientsLikeMe.com came from three MIT engineers, who had a family member/friend diagnosed with a rare disease. They were having trouble finding research, data or even a network of people that shared a common diagnosis. With that, they developed a platform that has now grown and into the site PatientsLikeMe. Within the platform people can connect with others that share a similar diagnosis and track/share their own experience. While this may not sound very interesting, the greatest part is the data mining that happens simultaneously with the sharing. Throughout the whole process, the company is very openly gathering the stories and data to help with the future of these specific diseases – sharing it with researchers, pharma companies, providers, non-profits, etc.
My initial reaction to the idea is that of brilliance, but I wanted to test the platform. It was during this test and review that I continued to be Wowed. Below, I have highlighted some of the key areas of the platform for an in-depth review:
Create a profile:
I started with creating a profile, which took less than 5 minutes and instantly gave me a snapshot on my condition, how many within the network had the condition and a breakdown of other age/gender/diagnosis information.

Part of building your profile included questions about your history with the condition:

Connecting with Patients:
And then after that, I was quickly able to start using the site to my advantage. One of the greatest areas was the "find patients" tab, where you are able to search for patients like you to connect with and to read their stories.


Treatment information:
Another area that I found extremely beneficial was the “your treatments” tab that allowed me to enter in my personal treatment information and to read about other treatments reported by other patients of my condition. This area is complete with information from patients on how the medicines made them feel, benefits, drawbacks, etc. In addition to being clear and easy to understand, the network is actually large enough to make the data useful.


Not only did I find the site and the information relevant, useful and beneficial, it also made me want to share my story, which in the social media world, is the ultimate goal. The more that share their story, the greater the chance of making medical progress and advancements. I am truly impressed with PatientsLikeMe.com and believe that the site is one of only a select few of healthcare social media sites that understand how to leverage social media, ultimately making a direct change in the healthcare world.
Smells like brand marketing.
I expected cigarette smoke, beer and the sickly, sweet tang of girlie cocktails. And, desperation steeped in sweat.
Instead, Las Vegas smelled like rosemary and lavender with a hint of sweet orange. JW Marriott calls it “subtle sophistication,” part of a growing trend in brand marketing that engages multiple senses to influence consumer behavior.
The last leg in a 10-day trip out west, Las Vegas was our least anticipated destination. We’d hiked through canyons in Utah’s national parks, the Virgin River and climbed thousands of feet along switchbacks, breathing crisp, clean, exhilarating air.
So, when we entered the colossal resort/spa/casino, I held my nose.
My husband detected “subtle sophistication” on the elevator ride to our floor. “Do you smell that?” Sure enough. Rosemary and something sweetish. The not so subtle images of herbs and oranges that peppered the hotel’s marketing materials confirmed the ingredients of its version of branded sophistication.
Called sensory brand marketing, hotel behemoth’s like JW Marriott are among the early pioneers to capitalize on scent, sound, texture, and even taste to enhance the overall consumer experience. Hospitals are also employing scents to improve the patient and visitor satisfaction. The MRI unit at Florida Hospital Celebration Health, for example, is perfumed with an ocean scent and the waiting room on the Savannah Floor smells like grass.
Scent is a particularly powerful influencer because humans are hard-wired to respond emotionally to what they smell. The brain's olfactory bulb, which detects odors, fast-tracks signals to the limbic system, which links emotion to memories. It’s why the scent of popcorn takes us directly to a theater, coconut reminds us of a sun drenched, sandy beach and cigar smoke makes us remember Uncle Bob.
According to the Scent Marketing Institute, 75% of all the emotions we experience daily are prompted by scent. Positive, congruent scents make shoppers linger a bit longer and help condition them for purchase.
Shoppers at Nike were 80% more likely to purchase in a room perfumed with a floral scent than consumers in an unscented room. What’s more, they were willing to pay more for the same shoes. In another study, slot machine receipts increased by 53% in the scented area of a casino (Brand Sense, Martin Lindstrom, Free Press ,2005).
With brands competing among some 5,000 ads served daily to consumers, it’s no wonder a third of Fortune 500 companies are considering other channels to our wallets. What does your favorite brand smell like?
The week in review - April 19, 2013.
Social media is constantly evolving, with vigilant bloggers following every new app, rule and Facebook flicker. We sift through hundreds of blogs weekly to keep on top of developments and seek out new client opportunities. It’s our job. And we like to share. So, don’t fret about what you might be missing. We’ve got your Cliffs Notes.
Creating Viral Tweets
This article is full of tips on how to create content that is forwarded and shared over and over again.

Twitter to Add TV
Twitter is close to reaching partnerships with TV networks that would bring more high-quality video content and advertising to the social site.
Mastercard and AmEx Feed Data to Advertisers
Credit Card companies are partnering up with digital advertisers, which makes some question the issue of privacy.
Facebook Will Debut Video Ads This Summer
It's assumed that the videos will auto play and will be presented in a video player that expands beyond the main news-feed real estate to cover the right- and left-hand rails of users' screens on the desktop version of Facebook.
A Facebook Fan is Worth $174
The study compared Facebook fans and non-fans based and their corresponding product spending, brand loyalty, propensity to recommend, media value, cost of acquisition and brand affinity to arrive at the figure, which is up 28% since 2010.
Instagramming Your Brand
Instagram is easy and engaging, so why wouldn’t you want to use it for your brand or business?

















