Brands

The week in review - May 13, 2013.

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Social media is constantly evolving, with vigilant bloggers following every new app, rule and Facebook flicker. We sift through hundreds of blogs weekly to keep on top of developments and seek out new client opportunities. It’s our job. And we like to share. So, don’t fret about what you might be missing. We’ve got your Cliffs Notes. 

Vines Get Shared 4x More Than Online Video
Unruly Media found that branded Vines are shared 4x more and 5 Vines are shared every second on Twitter.

A Brand’s Value Proposition
Marketers need to give prospective customers a reason to come to their brand.

Network Through LinkedIn Groups
LinkedIn Groups are great way to build credibility and make new connections that can ultimately help grow your business.

Generating Leads Through Your Blog
You already know you need to create awesome blog content, but there’s more to business blogging than just that.

Examples of Great Advertainment
When advertising and entertainment collide, as it so often does, "advertainment" is born. Brands like Red Bull and Ford have great examples of this technique.

Comment on Facebook Through Bing
Bing will show comments from Facebook relevant to your search in the sidebar. From that search, you can Like a friend’s post, comment, or see the original post in its entirety on Facebook.



 

Pinterest is not your mother's Facebook.

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Its 48.7 million users – predominantly women with children – get this in spades. They spend hours pinning recipes and clever ways to entertain, filling their virtual closets and bookshelves, and building craft boards. The beautiful images they repin speak millions of words that they’d never expect or hope to find buried in their Facebook feed.

Pinterest inspires them; Facebook connects them.

They are as unique and different as each of their children, which is why mom doesn’t need to be schooled on the subject.

Still many brands continue to grapple with the differing value propositions, chasing the audience without understanding the medium. It’s like Facebook all over again. Build a page, push product and services via posts and act surprised when your fan base doesn’t blow up overnight. It took years for brands to learn how to use social media effectively. Now that it appears to be working, they’re applying it across all platforms – from Facebook to Pinterest and every social channel in between. That’s like using your car manual to fly a Cessna.

If the brand doesn’t fit, don’t build a board

Pinterest is not for all brands. The general litmus test follows: (1) Does your product or service appeal to women? (2) Does your brand fit into one or more of the following categories – cooking, fashion, healthcare, beauty, decorating, entertaining, crafting or travel? (If you’re thinking too deeply, you’re trying too hard.) (3) Can your brand be adequately captured in images? (4) Do you have resources necessary to build a business case, operational plan and manage said plan?

The CMO of a medium-sized credit union recently asked if the financial institution should start a board. While we immediately cleared the first question, we racked our brains far too long attempting to answer the second. True, credit unions can help provide the financing to realize our wish lists. They can help us envision a certain lifestyle or dream vacation. But that’s aspirational, not inspirational.

If it takes too many steps to connect the source of inspiration to the brand, your marketing dollars can probably be better spent elsewhere. Facebook, perhaps.

Here a pin, there a pin

Similar to Facebook, the most visited place on Pinterest is the home page. But unlike Facebook, pins are not sorted in or out by EdgeRank. This means that anything you pin could be seen in the feed when people log in.  What’s more, over 80 percent of pins are re-pins (Pinterest Insider, April 2013). So most people are re-pinning directly from the newsfeed rather than searching out original pins. This means you need to be pinning far more often per day than you’re posting on Facebook.

A picture is worth 1,000 impressions

Pinterest is image-driven. You’re competing against professional photography and graphic illustrations meant to spark an emotional or cerebral connection. If you’re building a board, you need engaging, thoughtful and relevant images that will demand attention and beg to be repinned. Brogan has used a combination of beautiful photography and irreverent, clever graphic design to pepper the HoneyBaked Ham Company’s boards with content that followers enjoy sharing.

All pins lead to your website

Your Pinterest plan should begin and end with your website. This is where all visitors will go to learn more about your brand. Because more than 80 percent of pins are repins, you should expect a lot of new visitors to your site. Consider having an interstitial with a brief introduction and special offer for new visitors, whereby you may feed your database while delighting a new potential customer.

Pinterest continues to gain great momentum, building a passionate and influential consumer base. When properly planned and managed, it can help propel brand awareness and profitability. It needs to be treated as the unique communications channel that is it, rather than Facebook’s twin sister.

What do you think? Has your brand delved into Pinterest with any success?

For more, download our free white paper on “How to Sell Pinterest to Your Hospital C-Suite.”

Abercrombie & Fitch markets to women with mean.

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Do I make you look fat?“Demographic.” “Target audience.” These are very useful terms of our trade. We all know that Anthropologie caters to bohemians, Lane Bryant celebrates the plus-sized, and Forever 21 is all about the young and trendy. Targeting helps companies find their niche and it gives shoppers a shortcut through the mall.

But Michael Jeffries, the CEO of Abercrombie & Fitch, has turned targeting into something ugly.

First, he created Abercrombie’s notorious small-size policy. The largest sizes available (to women, anyway) are size ten or Large.

He also instituted rigid requirements for the employees who can work in Abercrombie’s stores. They have to be young, beautiful, and thin. They’re also usually Caucasian.

Jeffries has long been open about his views. Abercrombie is cool, he told Salon in 2006, precisely because it excludes the “uncool.”

“In every school there are the cool and popular kids, and then there are the not-so-cool kids,” he said. “Candidly, we go after the cool kids. We go after the attractive all-American kid with a great attitude and a lot of friends. A lot of people don’t belong [in our clothes], and they can’t belong. Are we exclusionary? Absolutely. Those companies that are in trouble are trying to target everybody: young, old, fat, skinny. But then you become totally vanilla. You don’t alienate anybody, but you don’t excite anybody, either.”      

I agree with one (and only one) thing that Jeffries says here. Targeting a particular group (as the companies I mentioned above do) is smart.

But targeting them by making them feel like they’re better than their bigger peers? That’s the part I find reprehensible. It’s also bad business.

By being so bald-faced about his prejudice, Jeffries hasn’t just alienated average-sized people. (Let’s remember that, as Meg Cabot says, size 12 is not fat and neither is Size 14.) He’s alienated thin people who are friends with average-sized people. He’s alienated anyone, really, who has any empathy at all.

Wearing Abercrombie clothes is now making a statement. It’s saying that you support the man who said it’s cool to exclude; the man who produced a T-shirt that said, “Do I Make You Look Fat?”

My 13-year-old daughter long ago rejected Abercrombie & Fitch for its showy labels. “Why would I want to walk around with a giant ad on my clothes?” she asked me.    

But if she were an Abercrombie fan, I have a feeling this latest controversy would turn her off. The company has revealed its target audience to be queen bees and mean girls (and boys) — people who feel better about themselves by making others feel bad.

I’m happy to say that my daughter does not fall into this demographic, and neither do any of her friends.

The next time I set out to buy my kids some trendy clothes, I’ll be likely to head to a store like H&M, which sells both teeny-tiny teen duds and plus-size ones. H&M has also recognized that 67 percent of the purchasing population is plus-sized and started featuring a plus-sized model in their swimsuit ads

If more shoppers support companies that celebrate our different shapes instead of shaming them, Abercrombie’s brand of cool is bound to go out of style.

Marketing to women that connects, example 13: Adidas.

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A great marketing to women campaign that is #awesome, #inspiring, and #brilliant is the #mygirls campaign for Adidas. This global campaign aimed at girls 14-23, with a concentration on 17 year olds, uses social media as the anchor to engage and rally girls all over the world with their passion for sports. Nike was always the vanguard for marketing to women since the 1980’s but, Adidas is about to give Nike a run for its money. Using the hashtag #mygirls, this campaign engages its audience on Twitter and Instagram. The microsite is a hub for girls to follow other girls around the world like Jordanian boxers or Brazilian divers. A visual feast of connectivity, it shares its fans pictures and tweets. It inspires, gives advice and contest opportunities, and connects its audience to trend-setting gear and wear.  A guerilla aspect of the campaign is putting pop up gyms in various cities to invite girls to explore and try their hand at different sports like fencing and cricket. This campaign is a homerun for all girls with a passion for sports, whether they sport Adidas or not. And the goodwill Adidas will get from going beyond the sell to engagement should get them more fans and sales all over the world. My new current favorite marketing to women campaign is #mygirls.  Do you think this creative connects to girls?

Want to see more, check out my first post in my series 20 examples of marketing to women that connects.

Adidas My Girls

The week in review - April 29, 2013.

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Social media is constantly evolving, with vigilant bloggers following every new app, rule and Facebook flicker. We sift through hundreds of blogs weekly to keep on top of developments and seek out new client opportunities. It’s our job. And we like to share. So, don’t fret about what you might be missing. We’ve got your Cliffs Notes. 

Why Social Media Fails Businesses          
Brands have to know how to use social media correctly in order for it to yield results.

“Snackable” Content            
Sometimes little “snacks” of content are more effective than long-winded posts since attention spans are so short.
 
Online Videos are More Effective Than TV Ads           
The audience for online video is soaring, with 58% of the U.S. population streaming, up from 38% five years ago.

Big Brands Want Instagram Ads    
Mark Zuckerburg disagrees with brands, claiming that ads could end up stunting Instagram’s rapid growth. Instagram is currently growing at a faster rate than Facebook did at the same age.

70% of Brand Engagement on Pinterest is User Generated            
This study reveals the opportunity for brands to drive the conversation on visual platforms like Pinterest.

Instagram Adds Tagging         
On Thursday, users can tag people in photos, and browse feeds of photos you and others appear in.

Instagram tagging

Marketing to women that connects, example 12: Kindle or Apple?

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When the Kindle first debuted, it did so with a memorable campaign that featured a woman and used stop motion to tell a story. The idea was to breakthrough in a creative way, as the product at the time was creative and breakthrough. It was inspired by previous YouTube stop motion viral videos online and inspired more YouTube stop motion videos afterwards. Without going into too much detail on the product benefits, the campaign created a name for the brand with this memorable concept. But now in efforts to keep up with Apple, the new Kindle Fire advertising is being more competitive and more demonstrative—taking a cue from the Apple brand playbook. Now, while the voiceover and copy are emotional in the Kindle Fire spot it is more about how great the product is and how many apps it has. I wish, Kindle would have stayed with a fresh approach and just added some more product benefits without going to the tired “anthem” format. Apple is continuing to do simple television demonstrations with their products in a clever way that seem to resonate with men, women of all ages. And with ads like the one featuring Zoe Deschanel talking to her new bestie, Siri, apple continues to spurn spin offs in the viral world of YouTube like this duet with Siri. So which do you think is the most effective way to engage women with a tech product?  A great concept, great demonstration or a great anthem?

Want to see more, check out my first post in my series 20 examples of marketing to women that connects.

The week in review - April 19, 2013.

brogan

Social media is constantly evolving, with vigilant bloggers following every new app, rule and Facebook flicker. We sift through hundreds of blogs weekly to keep on top of developments and seek out new client opportunities. It’s our job. And we like to share. So, don’t fret about what you might be missing. We’ve got your Cliffs Notes. 

Creating Viral Tweets
This article is full of tips on how to create content that is forwarded and shared over and over again.

Creating Viral Tweets

Twitter to Add TV
Twitter is close to reaching partnerships with TV networks that would bring more high-quality video content and advertising to the social site.

Mastercard and AmEx Feed Data to Advertisers
Credit Card companies are partnering up with digital advertisers, which makes some question the issue of privacy.

Facebook Will Debut Video Ads This Summer
It's assumed that the videos will auto play and will be presented in a video player that expands beyond the main news-feed real estate to cover the right- and left-hand rails of users' screens on the desktop version of Facebook.

A Facebook Fan is Worth $174
The study compared Facebook fans and non-fans based and their corresponding product spending, brand loyalty, propensity to recommend, media value, cost of acquisition and brand affinity to arrive at the figure, which is up 28% since 2010.

Instagramming Your Brand
Instagram is easy and engaging, so why wouldn’t you want to use it for your brand or business?

Instagramming Your Brand

Dove remembers how to market to women.

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In October, our creative director Laurie Hix mourned the passing of Dove’s Real Beauty Campaign. For seven years, Dove had celebrated women with body fat, freckles, wrinkles, gray hairs, and other “flaws.” In the first two months of the campaign, Dove’s U.S sales increased by 600 percent, illustrating the immense power of brands that know how to market to women.

After that, the company launched a self-esteem saver and continued to redefine beauty. It made many women, including me, very, very happy.

When Dove shifted gears and started producing spots with sassy, skinny women soaping up in the shower, Laurie wrote, “It seemed like all the progress they made just evaporated.”

Well, it seems Dove got the message. If the company was seeking redemption with its new video, it has succeeded in spades. The film instantly went viral, with almost 3.5 million views as I write this. A 6.5-minute version has gotten almost half a million views. And while I’m at it, Dove’s Facebook page has more than 13.7 million likes, which blows competition like Olay’s 1.6 million likes away.

The video portrays women who’ve been partnered with a stranger for reasons unknown to them. After spending some time together, each subject goes into a sunny loft and describes herself to a forensic artist. The artist is separated from the subjects by a screen and draws their images based on the subjects’ descriptions only. Next, the partner describes this same woman to the artist. Then the subjects come and view their two sketches side-by-side. Invariably, the self-described portrait looks heavy, unattractive, and downright melancholy compared with the prettier pictures made with input from the strangers.

As the women view their sad self-images, their faces fall. One of them even cries. I must admit, when I watched it, I teared up, too.

The message at the film’s end, accompanied by quiet piano music, is, You are more beautiful than you think.

I’m excited by Dove’s return to its Real Beauty roots for a couple reasons:

  1. Money Talks
    Such a quick reversal might indicate that Dove’s sales fell when they started using conventionally beautiful models instead of women who were both beautiful and (take your pick) short, flat-chested, overweight, or older.  This shows that a cultural shift has indeed happened. In addition, a powerful branding phenomenon has happened. Dove spent years carefully and even lovingly building a brand around this idea of real beauty. They sent positive messages in both their advertising and their products like the lotion they named Pro-Age instead of Anti-Wrinkle.

    That’s why women felt so connected to the Dove brand—and why they may have stopped buying when the Real Beauty ended.

  2. The Expansion of Advertising
    These videos (you can choose between a 1.5 minute version, a 3-minute one, and a 6.5-minute one) are not commercials. They are films, with a narrative arc, beautiful art direction, and a real emotional impact. (Have any of your Facebook friends shared the video with the comment, “This made me cry?” Several of mine have.)

    Dove isn’t pushing product here. They don’t even mention a product, or the Dove name, other than a brief flash of the logo at the end. Yet the impact on the brand is massive.

This shows me just how powerful it can be to think both outside the box and in long-range terms when you’re molding a brand. If we’re brave, genuine, and give our target audience—women—what they really want, we can achieve big, big things.

When Dove does a more conventional soap sell, as Laurie pointed out, it looks just like its competitors. It’s when the product takes a step back—and lets the beauty of real women shine—that the brand really stands out.

I hope the instant success of this video encourages Dove to stick to its guns—to connect to women in a unique, respectful, and beautifully real way. In short, to make an emotional connection.

The week in review - April 12, 2013.

brogan

Social media is constantly evolving, with vigilant bloggers following every new app, rule and Facebook flicker. We sift through hundreds of blogs weekly to keep on top of developments and seek out new client opportunities. It’s our job. And we like to share. So, don’t fret about what you might be missing. We’ve got your Cliffs Notes. 

Vine Launches Hashtags         

Vine hopes to make exploring content easier with the launch of trending hashtags. The new feature allows users to easily see what the community is Vining about.

Vine Launches Hashtags

Brands Buy Real Time Mobile Ads Based on Weather

Twitter and The Weather Channel announced an agreement centered on a new weather-based ad-targeting product. Twitter says that 60% of its audience derives from smartphones—where users will be seeing Promoted Tweets thanks to the TWC deal.

Facebook Home Screen Ads        

“Home” lets consumers enable an ever-changing rotation of visual content from their Facebook friends called "cover feed" on their home and lock screens -- where ads will eventually also go.

More Customer Service Experiences are Being Shared via Social Media  

With regard to wielding their social networks, almost half (45%) of respondents said they share bad customer service experiences via Facebook, Twitter, and other popular platforms, while 30% reported sharing good customer service experiences via social media.

More Customer Service Experiences are Being Shared via Social Media

Facebook Opens Up Advertising to Very Specific Targets

Over the past year Facebook has been expanding the data that can be used for ad targeting to include non-Facebook information like the sites someone visits outside of Facebook, loyalty program memberships and, more recently, the types of products they buy in a brick-and-mortar store.

Emotionally connecting to women through Pandora's personalized radio platform.

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Do the ads that play on Pandora while you listen to your favorite playlist pertain to products or brands you are likely to purchase? As advertisers, it’s our job to make sure our client’s ads are being served to the right people. Pandora is making this easier, as they just announced their integration with STRATA, Mediabank and Mediaocean, the advertising industry’s most popular media buying platforms. This means that radio buyers will be able to compare Pandora's audience data side-by-side with broadcast radio stations across the country and make more informed decisions about their media mix.

Thanks to Pandora, advertisers will now have a more complete representation of the radio industry that includes both broadcast and internet radio. Because of Pandora’s information gathering upon free registration (birth date, gender, zip code and music), advertisers can target who they want (whatever demo) and where they want (US, region, state, DMA, County, etc.).

Create an account to save your stations and access Pandora anywhere.

Being able to reach a specific target is important, but we love when media platforms take it a step further. Pandora is the perfect tool for marketing to women because it allows users to create their own listening experience which establishes a positive and more personal relationship. Listeners are more likely to feel Pandora is innovative, provides a great experience, and even contributes to the happiness of their day-to-day lives. This translates to better ad receptivity with engaged listeners tuning in to the ads and feeling positively towards the brands. According to a study done by Added Value Research, 77% of Pandora users said that listening to Pandora always put them in a better mood. 67% said that Pandora has a positive impact on their day-to-day life.

Statistics about Pandora

Although there is and will always be a place for advertising on AM/FM radio, there is a strong opportunity to connect with highly engaged consumers in the Pandora environment. According to Nielsen @Plan, females 25-54 who listen to Pandora are 41% more likely to have shopped online for health insurance in the last 30 days than the general online 18+ population. Females 25-54 who listen to Pandora are also 36% more likely to be the primary grocery decision maker in the home. The Pandora space is filled with listening ears with buying power. So next time you are listening to your favorite play list, pay attention to the ads that are being served your way. Chances are, the products and brands that pop up on your screen are tailored just for you.

Have you ever purchased a product or brand after being emotionally engaged to it via Pandora?



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